![]() The permanent fix for the issue is to upgrade to TC 4.2.3 or TC 5.1.2, which contains camera firmware 20010 that resolves this issue. Faster booting codecs such as C40, C60 or C90 are more likely to successfully upgrade a camera with the older firmware.Ĭorrective Actions for Wake from Standby: Connecting the camera to a codec running TC 5.1.2 or later should upgrade the camera version 20010, as a fix for this issue. Powering the camera separately with its own power supply will also prevent the issue (PSU-CAM-V=). Turning off standby on the system may prevent the issue from recurring. Rebooting the camera, or rebooting the entire system with the camera attached, may allow the camera to reestablish a connection. This issue is documented in the following bug:ĬSCts05788 PrecisionHD 1080p 4x Camera losing connectivity after going to standby When system resumes from standby, camera cannot be controlled by the codec - no PTZ control from any input device no video on self-view. We have managed to narrow down the reported problems to two scenarios:Ĭertain Precision HD 4X cameras may also display the following after working for a period of time:ģ. Recently we have seen camera connectivity and camera boot issues with PrecisionHD 4X cameras in the field.
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